Frequently Asked Questions
Q: How does FastAttach® work?
A: FastAttach® securely transmits electronic attachments through the Internet to MEA's repository. Once the attachment is received, a confirmation report is immediately transmitted back to the provider for tracking purposes. The attachments are stored for the payors and other designated healthcare providers for their review. In some cases attachments are forwarded directly to individual payors.
Q: What will I need to use FastAttach®?
A: FastAttach® System Requirements:
- Pentium Desktop computer or workstation
- 256 megs of RAM or more (512 recommended)
- 500 megs of free disk space
- Windows 2000, XP or above
- Broadband Internet service
- Electronic claims submission
- Monitor with video card capable of 24 bit color in 800x600 resolution with default Windows size font
Q: Will FastAttach® work with my practice management system software?
A: Yes, as long as you have Windows 2000 or higher.
Q: Is FastAttach® compatible with my document imaging system?
A: Yes. All document imaging systems can be easily used with FastAttach®.
Q: Do I have to have a document imaging systems or digital imaging systems?
A: No. Many of the providers utilizing FastAttach® are using a scanner. FastAttach® also has a Print Capture function that allows you to import any document into FastAttach® from any program that has a File Print function. FastAttach® automatically converts the document into a tiff file.
Q: Can documents that are stored in multiple systems be attached to a single claim? (e.g. two documents in my document imaging system and three documents in my practice management system)
A: Different documents acquired from multiple locations can be transmitted in one attachment file and will be assigned one tracking number.
Q: Are transmitted attachments stored in my computer, so I can access them later?
A: FastAttach® stores all of your images in an offsite repository that will not use up your computer storage. You can view your stored attachments at any time.
Q: How long do you store my attachments?
A: Your attachments are stored for 10 years.
Q: What insurance carriers accept FastAttach®?
A: Visit our growing payor list.
Q: How do I know that my attachments have been received by the insurance carrier?
A: Your tracking number serves as confirmation. The attachment is immediately available for the payor to view.
Q: If I get a request from the insurance carrier for additional documentation that I have already transmitted electronically, do I have to resubmit the attachment?
A: No, you will never have to resubmit an electronic attachment. If the insurance carrier requests documentation that you have already sent electronically, our support staff will contact the insurance carrier and have them retrieve the attachment with the tracking number.
Q: How much does FastAttach® cost?
A: There is a one time registration fee that includes the software, installation and training. Telephone support and software upgrades are included at no additional costs. Pricing for smaller practices is based on a flat fixed monthly rate for unlimited transmissions. Larger group practices and Hospitals are charge a per transaction fee.
Q: Do I have to pay for customer support?
A: No, your registration includes unlimited customer service and support. Our Support is available via our toll free number 888-329-9988 ext. 3.
